Subscriber FAQs

The Saltscapes Customer Care Team has heard it all before and we're here to share the knowledge. Below are some of our favorite questions - and our best answers. Perhaps you have a question we haven't heard? Then email or call 1-877=885-6344 from 9 to 5 Atlantic Standard Time on weekdays.

Q: How often is Saltscapes published?
Saltscapes is published 7 times per year. Six regular issues and an annual Food & Travel Guide. Also included in your subscription are the specialty publications - Good Taste, and Living Healthy in Atlantic Canada,.

Q: When do the issues come out?
The issues are scheduled to mail on the following dates (actual mailing dates may vary by a few days):

  • January/February - late December
  • March/April - late February
  • Food & Travel Guide - April
  • May/June - late April
  • July/August - late June
  • September/October - late August
  • November/December - late October and a second to Holiday Gifts late December

Q: How long does it take to get my issue through the mail?
Good question! Here are Canada Post's delivery guidelines.

Delivery standards are estimates of how long it will take your mail to be delivered. Delivery standards are not guaranteed by Canada Post but are generally:

Local (within Halifax regional Municipality)

3 business days

Within Nova Scotia

4-5 business days

Across Canada

4-13 business days

USA and international subscribers, yours takes longer to deliver - thank you for your patience.

HINT: Make sure we have your email address and we will send you the digital edition as part of your subscription. That way, you can begin reading while waiting for your print copy to arrive in the mail.

Q: How do I know my subscription is still active?
Please refer to the mailing label on the cover of the last magazine you received by mail.

Q: I moved and gave the Post Office my forwarding address, but I haven't been getting my Saltscapes.
Please, please, please, please, please contact our Customer Care Team by email or 1-877-885-6344 with your new address as soon as you move, OK?

Q: How do I know when it is time to renew my subscription?
Don't worry, we'll mail you a renewal notice before your subscription expires. if you prefer to worry, check your mailing label to see when your current subscription expires.

To eliminate this worry, join our Preferred Subscriber Program and never, ever receive another renewal notice and never, ever take the chance of missing an issue of Saltscapes; 1-877-885-6344

Q: Can I convert my print subscription to a digital subscription?
Yes! Send us an email and we will beam the remaining issues of your print subscription over to your phone/tablet/pad/computer thingy.

Q: Can I convert my digital subscription to a print subscription?
Absolutely!

Q:I've got a weird problem with my subscription that's not covered by this page. What should I do?

Contact our friendly Customer Care Team
1-877-885-6344
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