FAQs
Subscriber FAQs
The Saltscapes Customer Care Team has heard it all before and we're here to share the knowledge. Below are some of our favorite questions - and our best answers. Perhaps you have a question we haven't heard? Then This email address is being protected from spambots. You need JavaScript enabled to view it. or call us toll free 1-877-885-6344 Monday - Friday from 9:00 a.m. to 5:00 p.m. Atlantic Standard Time.
Q: How often is Saltscapes published?
Saltscapes is published seven times per year. Six regular issues and an annual Food & Travel Guide. Also included in your subscription is the specialty publication - Good Taste.
Q: When does each issues come out?
Each issue of Saltscapes is scheduled to mailed in the first month of the issue date. (Actual mailing dates may vary by a few days/week):
• February/March - February
• April/May - April
• Food & Travel Guide - May
• June/July - June
• August/September - August
• October/November - October
• December/January - December and a second mailing to Holiday Gifts and new subscribers late December
*Please note: Newsstand copies are generally available in-store before subscriber copies have been delivered.
Q: How long does it take to get my issue through the mail?
Good question! Here are Canada Post's delivery guidelines
Delivery standards are estimates of how long it will take your mail to be delivered. Delivery standards are not guaranteed by Canada Post but are generally:
|
Local (within Halifax regional Municipality) |
3 business days* |
|
Within Nova Scotia |
4-5 business days* |
|
Across Canada |
4-13 business days* |
*Please note Canadian shipping could take up to 6-8 weeks, depending on time of year and other shipping and production requirements.
USA and international subscribers, yours takes longer to deliver (up to 8-10 weeks) - thank you for your patience.
HINT: Make sure we have your email address and we will send you the digital edition as part of your subscription. That way, you can begin reading while waiting for your print copy to arrive in the mail.
Q: Can I convert my print subscription to a digital subscription?
Yes! Send us an email and we will send the remaining issues of your print subscription digitally.
Q: Can I convert my digital subscription to a print subscription?
Absolutely!
Q: Can I get a refund on my subscription?
Q: I've got a weird problem with my subscription that's not covered by this page. What should I do?
Contact our friendly Customer Care Team
Phone: 1-877-885-6344 or (902) 600-1890
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.